Customer Support

Serving the Greater Houston area since 1998

We built Modern System Concepts on the foundation of our hallmark customer service. We take the time to ensure our clients receive outstanding service and support. Our administrative staff and technical service teams will do their best to help whenever you need us. Current customers can visit our Account Login page to access additional customer resources.

Customer Care

You are why we do what we do and we are here to answer your questions. MSC’s friendly office staff can help you with questions about your account, payment options, system, monitoring services, and more. We know that your time is important and we are ready to provide the answers you need in a timely manner.

Mon – Fri 8:00 AM – 5:00 PM

Technical Support Team

 Our highly-skilled technical team is well-trained on installation and service procedures for a broad range of security, fire, A/V, and network products, communication systems and low voltage cabling, as well as OSHA safety procedures. We have NICET-certified technicians and are licensed for fire inspections.

Weekdays 8:00 AM – 5:00 PM
After business hours & weekend assistance is available.

Technical Support Videos

At some point in the life of your security system, you will have to replace the batteries of certain devices. This series of short videos offers information on how to replace the batteries in DMP door contacts, window contacts, motion detectors, wireless sounders, wireless transmitters, glassbreak detectors, and recessed door contacts. The last video tells you how to reset the sensors.

Learn more about DMP’s Virtual Keypad’s touchscreen interface.

The following videos discuss how customize and use your DMP Video Doorbell.

https://www.youtube.com/playlist?list=PL4-ILQB8Tu8lc1NYUv6sVGvqqF0iBHyR7

This series of 9 videos help you make the most of the powerful features in your DMP Virtual Keypad and mobile app.

https://www.youtube.com/playlist?list=PL4-ILQB8Tu8kYAmF3Iptaxh7GxyFh1eOC

Learn how to easily add Z-wave door locks, lightbulbs, thermostats, and other devices to your DMP Virtual Keypad.

https://www.youtube.com/playlist?list=PL4-ILQB8Tu8ntAqbwl5qe8fwqJ-70Ouo8

Video turorials for the DMP standard button keypad. For additional videos, please visit DMP’s YouTube Channel.

Video turorials for the DMP standard button keypad. For additional videos, please visit DMP’s YouTube Channel.

Need to set up or login to your account?

Please Click Here to Visit our Account Access Page

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MSC Support Resources

Modern System Concepts has your home or business security, fire protection, and technology needs covered and we are happy to answer any questions you may have. For your convenience, we also offer the resources below to help with frequently asked questions.

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